Just for perspective, here's Mel's side of the story (in some cases, such as mine, anyway).
I know a little about computers,
At least more than my colleagues do.
But I've never said that I know all,
I've never claimed to be a guru.

So people come to me first,
Whenever their PC dies.
I do what I can to fix this,
And silence their anxious cries.

But of course, I'm not a tech,
And I doubt I ever will be,
So when I can't solve your problem,
Don't come crying to me.

Call the techs yourself,
Or I will, I don't care.
It's not my job to fix it,
Don't blame me, it's not fair.

When you put me through the training,
When I get my degree,
When I'm working on the help desk,
Then you can come to me.

So I will call the techs,
And together we will try,
To fix your PC and ignore,
My In-Tray stacked so high.

Don't get me wrong, I'm happy,
To convert your MSWorks file.
Just don't forget that I've got,
This whole other work pile.

So talk to me if you must,
I'll do whatever I can.
But if the problem is too complex,
I'm just not your man.

I'll talk to the techs,
In terms they understand,
At least, I won't mistake,
A hard drive for the LAN.

I have no problem asking for help,
My reputation's not at stake.
But I'll learn what I can from the tech,
For personal interest's sake.

So call the tech, I don't care,
How good's your Mac at home.
Let them deal with your ignorance,
And just leave me the hell alone.